Return and Refund Policy

Thank you for supporting Waterfalls and Wildflowers LLC. We take pride in creating meaningful, custom-made gifts tailored just for you. Due to the personalized nature of our products, please review our return policy carefully.

Custom Orders

All custom and personalized items are final sale and non-refundable. This includes items featuring names, dates, custom messages, or made-to-order designs. Once production begins, cancellations or changes may not be possible.

Damaged or Incorrect Items

If your order arrives damaged or with an error caused by us, please contact us within 7 days of delivery. We’ll gladly replace the item or issue store credit.

To be eligible, please provide:

• A photo of the damaged or incorrect item
• Your order number and a brief description of the issue

Non-Custom Items

If you purchased a non-custom item, you may request a return within 14 days of delivery. Items must be unused, in original condition and packaging. Return shipping is the responsibility of the customer unless the return is due to our error.

How to Start a Return

Email us at [your email address] with your order number, item details, and reason for the return. We’ll guide you through the process.

Shipping Costs

Shipping fees are non-refundable. If an item is returned without prior authorization, we may not be able to process a refund or exchange.